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Before emailing us with an ordering question, please read ALL of the following
information below:
Online ordering powered by
We accept secure credit card and debit card payments through our online store via the Paypal shopping cart.
The transaction is 100% secure and your information will never be compromised.
You can view the contents
of your cart by clicking the "VIEW CART" link on the navigation bar above.
For more information about paypal, just see the
Paypal website
Mail Order:
If you don't want to order online, you can
print, complete, and mail us one of our ordering forms below (available in .PDF or .GIF format). We
accept money orders or well concealed cash (however, sending cash through the mail is not recomended). Please do not send us personal checks.
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.GIF Format : |
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Please read below before ordering through the mail:
- The prices below are for Rivalry Releases only. For distro items, go by the price listed for that particular item.
- All prices include shipping charges
- California residents, please add 8.25% sales tax to your total order.
- International orders: you must order at least 2 items for us to honor our international rates, due to high postage costs for airmail shipping.
Question & Answer:
Q:"How long will it take for me to receive my order"
A: Your order will arrive to you within 1-3 weeks. It usually takes
us 3-5 working days before we send out your order, and then the mail
system can take up to 8 working days. PLEASE DO NOT EMAIL US ASKING
WHERE YOUR ORDER IS UNLESS IT IS AT LEAST 3 WEEKS OLD!
Q:"I live outside the U.S.A., why do I have to order 2 items from you if your
prices are already postage paid?"
A: International
airmail postage rates are expensive and the only way to keep our international
prices reasonable is to require a minimum of 2 items per order.
Q:"Can I get a tracking number for my order that was already sent out?"
A: We do not pay for delivery confirmation for packages that we ship via the
United States Postal Service. If you would like a tracking number for your order,
you must notify us via email BEFORE we send out your order. You will be required
to Paypal us the additional cost for purchasing delivery confirmation on your package.
Q:"It's been almost 2 weeks, where is my order?!?!?"
A: Be patient. It is not uncommon for an order to take 3 weeks from the day
you place the order to the day it arrives on your doorstep. This is due to
heavy workloads at Rivalry and heavy workloads at the Post Office.
Q:"Can I return my item for a refund?" or "Can I exchange my item
for another size or color?"
A: All sales are final. We do not do refunds or exchanges unless the
merchandise is defective or there was a mistake made by Rivalry with the
item that was shipped to you. If the item is defective or we made a mistake,
email us so that we can fix the situation.
Q:"But I still have a question about my order, how can I contact you?"
A: If you still have questions about your order, direct them to
mailorder AT rivalryrecords DOT com.
Please include your order confirmation number in your email.
Distributors:
You can also find our releases in one form or another from any of the following independent distributors:
In the U.S.A.:
In Europe:
In Japan:
In Australia:
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